The New & Improved Customer Care Center

2016 has been one amazing and exciting rollercoaster ride, full of many twists, turns and loops for our Customer Care Department. In the fall the department was completely revamped with new team members, new procedures, and a brand new take on how to provide World Class Customer Service to all of our callers. The department is already receiving great feedback and a positive response to the changes. We are looking forward to raising the bar in the coming year!

• Filed Under: Department Update

By Jennifer Hurdle, Customer Care Manager

2016 has been one amazing and exciting rollercoaster ride, full of many twists, turns and loops for our Customer Care Department. I am happy to say that we are going into the New Year with a new and improved Customer Care team and platform, ready to take on the world! Our new team has already faced many changes since September 1, 2016 when we decided to completely revamp our department. We have new team members, new procedures, and a brand new take on how to provide World Class Customer Service to all of our callers. Already we have received great feedback and a very positive response to the changes we have implemented and we are looking forward to raising the bar and being the best Customer Care team throughout the Property Management industry.

 

Meet Our Team!

2016 Corporate Office Holiday Luncheon

customer-care_333x193
From left to right: Wiluette Heard-Ware (Customer Care Specialist), Lilian Canas (Customer Care Specialist), Kraig Carmickle (CEO), Jennifer Hurdle (Customer Care Manager), and Denisse Vidro (Customer Care Specialist)